ITSM Service Managment

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ITSM Service Managment

Right sized, user friendly business process operations with Open ERP.

Perfectly right-sized, user-friendly platforms include highly reliable and insightful planning and forecasting systems.

Service Desk 

Services
Custom request categories/subcategories
Configurable stages and dynamic routes for every type of request
Use different colors for each request type, category
Workflow diagram
Kinds of request
Request priority
Custom sequences for generating request names
Customers can submit requests from your website
Customers can attach documents. Images or screenshots can be attached by simply Ctrl+C => Ctrl+V
Customers can check status/log of submitted requests from the website
salon-enterprise

Payment Approvals

salon-enterprise

Service Desk 

Internal chatter for User/Support communication
Planning activities
Requests’s management using assignment to person/persons/team
Reassign requests, add followers to requests
Logging requests
Service Level Agreement
SLA Log
Automated actions
Conditional actions
Custom Assignment Policies
Custom Assignments in Requests
Integration with project tasks
Automatic project task creation

Service Desk 

Subrequests
Automatic subrequests creation
Automated routes (by triggers)
Auto-only routes
Automatic route triggering when changing project task’s stage
Automatic route triggering when changing subrequest’s stage
Tag management
Teams
Links with documents
Links between requests
Reopen requests with a new type
Custom fields (string)
Request creation using incoming emails
And more…
salon-enterprise

Payment Approvals

ITSM Service Managment
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